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SHIPPING

 

Free Shipping

We offer free shipping on all orders over $29.99 within the United States and $150 for other areas. All shipments are sent via USPS or FedEx.

Note: There is no weekend pickup or delivery for Express Shipping methods.

Delivery Timeframe
Order delivery is expected to be delivered within 3-7 business days. Overseas delivery may take 7-16 days.
 
Signature Required
 
A signature is required upon delivery for orders over $200. An adult signature requirement is available upon request. Please contact us for further details.
 
International Shipments

International shipments are sent via USPS and FedEx. International transit time displayed on the website or via tracking information is only an estimate and may incur delays due to the destination’s customs processing.

The customer is responsible for any and all customs, duties, taxes, brokerage, or handling fees. These import fees are not included in your order total are at the discretion of your country and are the sole responsibility of the buyer. We recommend you check with your country’s Customs Office to determine what these additional costs will be, prior to making your purchase.

All prices and transactions on this website are in USD. You may be assessed currency conversion or other fees associated with this transaction by your bank or credit card issuer if your card’s currency is other than USD.

Unless specified otherwise, all vaporizers sold on iecigbest.com are 110v. Customers assume all responsibility for any defects that may occur from using converters or adapters.

Pennsylvania Tobacco Tax

Pursuant to Pennsylvania state tax laws (Tobacco Products Tax of the Tax Reform Code), all products on vapor.com are subject to a 40% tax when shipped to any location within the state of Pennsylvania. This tax amount does not include any additional state taxes that may also apply.

Discreet Shipping

To ensure your privacy, we ship all packages in a plain box with absolutely no product labels of any kind. The return label on your package will state “Shipping Department”, along with our address.

State Restrictions

Pursuant to state laws, certain products on our website are unable to be sold or shipped to specific states. Please email us at hello@iecigbest.com for more information

 

RETURNS

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at support@iecigbest.com If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return questions at support@iecigbest.com.

 

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items 
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

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