Order delivery is expected to be delivered within 3-7 business days



About TOP and TOBOR flashing red problems.

Red light flashes 3 times:
short circuit (the insulation ring at the electrode of the atomizer is twisted many times, resulting in breakage, which can be solved by replacing the insulation ring or the atomizer);

Red light flashes 5 times:
no load (poor contact of the atomizer, Not screwed in place.);

Red light flashes 8 times:
insufficient battery (charge immediately, if you have an atomizer, you can’t charge. It can be no-loaded, unscrew the atomizer and charge it to solve it).

About the problem of “no atomizer ” on the ESH2 screen.

First check whether the atomizer is tightened, if other operations are normal, the atomizer is broken, choose to replace the atomizer (common with the top atomizer) to solve this problem.

About TOBOR BAZOKA no flame does not work.

When the factory leaves the factory, the flame valve at the bottom will be reduced to facilitate transportation, and the flame valve at the bottom should be adjusted when used. If it is just filled with butane fuel, it needs to be stationary for the 30s to 1 minute before use.

How can I tell that BAZOKA is full of fuel?

Shake the prepared butane inflation tank a few times to make the air pressure and gas in the tank evenly mixed. Align the air nozzle of the inflatable tank with the air inlet of the lighter vertically, and press 3-5 times for about 3 seconds each time. When it is full, you will feel a little resistance. After it is full, let it stand for about one minute, wait until the temperature of the lighter is restored, and then use it. If you can’t start a fire, you can increase the valve. 


How soon after I buy will I receive my product?

When iecigbest receives an order, it will process the order and dispatch the goods within 48 hours, except for holidays, orders during holidays need to be processed within 48 hours after the official work. Under normal circumstances, orders will be delivered within 14 days, because of the impact of the new crown epidemic, very few areas cannot guarantee delivery within the specified time. At the same time, expedited service is also supported, but you need to pay extra for the freight of expedited service.

Why did the payment fail?

iecigbest products are sensitive products and can only be paid with visa and mastercard credit cards, and the payment success rate is only 70%. When the payment fails, you can try to pay multiple times. If it has been unsuccessful, it may be that the international payment has not been opened, and you can contact the bank to apply for approval.

How can I check the location of my order in real time?

After processing the order, we will provide the tracking number of the logistics carrier, which can easily check the location of the logistics and the status of the order.

I don’t want the order, how can I cancel and get a refund?

If the order is not shipped, unconditional cancellation of the order is supported, and the payment will be returned to the original range. If the goods have already been dispatched, the cancellation of the order cannot be understood. You need to wait for the goods to be delivered to your hands, return or refuse to return to the delivery warehouse, we will process the refund according to the return rules.

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